Privacy Policy

1. Information We Collect

NOW Mental Health (“we,” “us,” or “our”) collects the following types of information:

• Personal information (name, email, phone number, date of birth)
• Health information provided during consultations and treatment
• Insurance information for billing purposes
• Website usage data (cookies, analytics)
• Appointment booking information

2. How We Use Your Information

We use your information to:

• Provide and manage your mental health care
• Schedule and confirm appointments
• Process billing and insurance claims
• Communicate with you about your care
• Improve our services and website
• Comply with legal and regulatory requirements

3. HIPAA Compliance

As a healthcare provider, we are required to protect your health information under the Health Insurance Portability and Accountability Act (HIPAA). We maintain physical, electronic, and procedural safeguards to protect your protected health information (PHI). For more details, see our HIPAA Notice.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Other healthcare providers involved in your care (with your consent)
• Insurance companies for billing purposes
• Service providers who assist with our operations (under strict confidentiality agreements)
• Law enforcement when required by law

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. Our telehealth platform uses end-to-end encryption for all video sessions.

6. Your Rights

You have the right to:

• Access your health records
• Request corrections to your information
• Request restrictions on how your information is used
• Receive an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated

7. Contact Us

If you have questions about this privacy policy, please contact us at:
hello@nowmentalhealth.care
(928) 277-0001
215 N. McCormick St, Prescott, AZ 86301